It’s been a very challenging first half of the year 2020. The pandemic COVID19 has disrupted our normal way of life. We have witnessed a rise in the need for mental health support and a downward turn for small business, particularly in the hospitality and retail sectors. As some parts of the country begin to re-open and return to trading the Australian Government is recommending specific training for infection control for customer facing staff. Why read on…
- Prevention of Further Infection
Since the pandemic hit the world, we have all become much more aware of the importance of preventing infection. We have a duty of care to each other to make sure we are taking care of ourselves and considering the lives of others.
The infection control training for retail and food handling staff has been developed from the Health training package and trains staff in very precise infection control measures, including the correct use of PPE (like masks) in preventing the spread of infection.
- To Reduce Cross-contamination
Coronavirus is highly infectious, transmission from one infected person to the next host happens quickly and can be transmitted from surfaces also. Understanding how infection is transmitted is an essential part of educating yourself on the importance of preventing infection and how to avoid cross-contamination. Cafe’s, restaurants and retail stores are businesses that see many people throughout the day. Understanding what surfaces to clean, when and what with. This knowledge helps to keep everyone safe, staff and customers. Although most training in Food Handling covers cross-contamination, this unit levels up the knowledge about cross-contamination not only related to food but to service areas also. Not
- To Promote Proper Hygiene Standards at all Times
Considering the new shift of norms, the public is required to adjust to the changes and embrace a more hygienic lifestyle. Businesses that involve face to face contact with clients need to maintain a virus-free environment, safe enough for clients to access.
This involves purchasing sanitizers, disinfectants, ample Personal Protection Equipment such as gloves, face masks, and so on. The training also advocates for the use of supplementary tools that work as helpful reminders to the precautions that the public needs to adhere to.
- To Prepare Learners on How to Handle Suspected and Confirmed COVID Cases
If you work in a customer facing role like retail or hospitality, you are likely to encounter people who may have come into contact with the virus. You may also encounter people who are not COVID19 positive but have respiratory symptoms. How do you deal with customers who show symptoms of being unwell, without discriminating? Knowing the recommended procedures in your workplace are essential, as these should be based on Australian Government infection control guidelines. It is important to learn the signs and symptoms and understand the government protocols for dealing with an unwell customer correctly.
Conclusion
The Covid19 Infection control training (HLTINFCOV001 Comply with Infection Prevention and Control Policies and Procedures) is primarily designed to build an infrastructure that promotes secure human to human transactions, for both retail and food-handling staff and their customers. Call us today for more details
